Help Scout
When this happens...
Help ScoutNew Assigned Conversation
Then do this...
SlackSend Channel Message

Don't let conversations slip through the cracks. Notify users immediately when they are assigned conversations in Help Scout by using this automation. Set it up, and each time a user is assigned a conversation in Help Scout, Zapier will send a new message via Slack. This improved communication flow will help your team stay on top of important tasks.

How It Works

  1. Assign a new conversation in Help Scout
  2. Zapier sends a new message via Slack

What You Need

  • Help Scout account
  • Slack account

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,500+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Help Scout + Slack and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Customer

Triggers when a new customer is added.

Create Conversation

Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

Conversation Created

Triggers when a new conversation is created.

Create Customer

Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).

Tags Updated

Triggers when conversation tags are updated.

Add Note

Adds a note to existing conversation.

New Starred Message

Triggers when you star a message.

Send Reply

Replies to a conversation. Please note that this will send actual email to the customer unless draft flag is used.

New Message Posted to Channel

Triggers when a new message is posted to a specific #channel you choose.

Send Direct Message

Send a direct message to a user or yourself from the Slackbot.

Use our free platform to build a single Zapier integration and instantly connect your app with 1,500+ others.

Become a Zapier Integration Partner

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Learn More

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

See Slack Integrations