When this happens...
Help ScoutNew Conversation
Then do this...
SlackSend Channel Message

Want to keep everyone on your team on the same page when it comes to new conversations that are created in Help Scout? With Zapier, you can automatically send those conversations to any Slack channel you'd like for immediate notification and high visibility.

How it works

  1. A new conversation is created in Help Scout
  2. Zapier posts conversation details to Slack

What you'll need

  • Help Scout account
  • Slack account

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Help Scout + Slack and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
Help Scout
New Customer

Triggers when a new customer is added.

Help Scout
Create Conversation From Customer

Create a new conversation from a customer.

Help Scout
New Assigned Conversation

Triggers when a conversation is assigned to a specified user.

Help Scout
Create Customer

Creates a customer if it does not already exist.

Help Scout
New Conversation

Triggers when a new conversation is created.

Help Scout
Create Conversation to Customer

Creates a new conversation to a customer from a Help Scout user.

Slack
New Starred Message

Triggers when you star a message.

Slack
Send Direct Message

Send a direct message to a user or yourself from the Slackbot.

Slack
New Message Posted to Channel

Triggers when a new message is posted to a specific #channel you choose.

Slack
Send Channel Message

Post a new message to a specific #channel you choose.

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Become a Zapier Integration Partner

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.