Help Scout
When this happens...
Help ScoutNew Conversation
Then do this...
SalesmachineCreate Event

The more you engage with your customers, the more you learn about them. Bring all this information into Salesmachine without even breaking a sweat: This automation will react to every new Help Scout conversation you receive, automatically creating a new event on your contact's Salesmachine profile (or adding them as a new contact if they don't exist.

How this Help Scout-Salesmachine integration works

  1. A Help Scout conversation is created
  2. Zapier automatically creates an event on the matching contact's profile on Salesmachine. It also creates the contact if they don't exist.

Apps involved

  • Help Scout
  • Salesmachine

Why Zapier?


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It's easy to connect Help Scout + Salesmachine and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Customer

Triggers when a new customer is added.

Create Conversation to Customer

Creates a new conversation to a customer from a Help Scout user.

New Assigned Conversation

Triggers when a conversation is assigned to a specified user. By default, only conversation with active status are considered but you can change the status using of of the fields.

Create Conversation From Customer

Create a new conversation from a customer.

New Conversation

Triggers when a new conversation is created.

Create Customer

Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).

Add Note

Adds a note to existing conversation.

Send Reply

Replies to a conversation. Please note that this will send actual email to the customer unless draft flag is used.

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Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Salesmachine is a customer intelligence platform for sales teams and customer success.

See Salesmachine Integrations