When this happens...
Help ScoutNew Conversation
Then do this...
SalesmachineCreate Event

The more you engage with your customers, the more you learn about them. Bring all this information into Salesmachine without even breaking a sweat: This automation will react to every new Help Scout conversation you receive, automatically creating a new event on your contact's Salesmachine profile (or adding them as a new contact if they don't exist.

How this Help Scout-Salesmachine integration works

  1. A Help Scout conversation is created
  2. Zapier automatically creates an event on the matching contact's profile on Salesmachine. It also creates the contact if they don't exist.

Apps involved

  • Help Scout
  • Salesmachine
Salesmachine is a newer integration on Zapier that's still in beta.

Why Zapier?


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It's easy to connect Help Scout + Salesmachine and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
Help Scout
New Customer

Triggers when a new customer is added.

Help Scout
Create Conversation From Customer

Create a new conversation from a customer.

Help Scout
New Assigned Conversation

Triggers when a conversation is assigned to a specified user.

Help Scout
Create Customer

Creates a customer if it does not already exist.

Help Scout
New Conversation

Triggers when a new conversation is created.

Help Scout
Create Conversation to Customer

Creates a new conversation to a customer from a Help Scout user.

Help Scout
New Mailbox

Triggers when a new added mailbox is added.

Create Event

Creates a new event.

Help Scout
New User

Triggers when a new Help Scout user is created.

Update Contact

Update a contact.

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Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Salesmachine is a customer intelligence platform for sales teams and customer success.