Help Scout
When this happens...
QrveyNew Response
Then do this...
Help ScoutCreate Conversation From Customer

Conversations with your customers can happen anywhere, let Zapier, Qrvey and Helpscout make sure they are always captured. Your customers fill out a new Qrvey survey, and this Zapier integration will add it as a Help Scout conversation. You'll have all of your customer history at your fingertips.

How this Qrvey-HelpScout integration works

  1. A Qrvey form or survey response is received
  2. Zapier creates a new customer conversation in Help Scout

Apps involved

  • Qrvey Account
  • Help Scout Account

Why Zapier?


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No coding required—automate any of 1,500+ apps in minutes.


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It's easy to connect Help Scout + Qrvey and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Customer

Triggers when a new customer is added.

Create Conversation

Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

Conversation Created

Triggers when a new conversation is created.

Create Customer

Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).

Tags Updated

Triggers when conversation tags are updated.

Add Note

Adds a note to existing conversation.

New Response

Triggers when a new web form response is created.

Send Reply

Replies to a conversation. Please note that this will send actual email to the customer unless draft flag is used.

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Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

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