Help Scout
When this happens...
ParseurNew Document Processed
Then do this...
Help ScoutCreate Conversation From Customer

Your support center metrics might be off if you're not including conversations that arrive from other email sources. With Parseur you can extract information from multiple email channels all in a few clicks. Then use this Zapier integration to open a new conversation in Help Scout and and get to work!

How this Parseur-Help Scout integration works

  1. A new email is received and processed by Parseur
  2. Zapier creates a new Help Scout conversation

Apps involved

  • A Parseur account with a parser already set up
  • A Help Scout account

Why Zapier?

Free

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Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Help Scout + Parseur and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Customer

Triggers when a new customer is added.

Create Conversation to Customer

Creates a new conversation to a customer from a Help Scout user.

New Assigned Conversation

Triggers when a conversation is assigned to a specified user. By default, only conversation with active status are considered but you can change the status using of of the fields.

Create Conversation From Customer

Create a new conversation from a customer.

New Conversation

Triggers when a new conversation is created.

Create Customer

Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).

New Document Processed

Triggers when a new document is successfully parsed. The lists and tables, if present, are flattened.

Add Note

Adds a note to existing conversation.

New Table Processed

Triggers when a document is processed and contains new row(s) in the selected table. Tables and lists inside this table are flattened.

Send Reply

Replies to a conversation. Please note that this will send actual email to the customer unless draft flag is used.

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Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Parseur is an easy-to-use email parser which lets you extract meaningful data from your automated emails.

See Parseur Integrations