You want to provide great customer support to your Memberful subscribers, so use this Memberful and Help Scout integration to help you out. Set it up, and whenever someone purchases a subscription to your site on Memberful, it'll automatically add them as a customer in Help Scout with details about their purchase so you can help solve their problems quickly.
Note: This Zapier integration doesn't import already placed orders as new customers in Help Scout, only new orders after you've set it up.
How this Memberful-Help Scout integration works
- A new order is placed in Memberful
- Zapier creates a new customer in Help Scout
- Help Scout
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Triggers when a new customer is added.
Creates a new conversation to a customer from a Help Scout user.
Triggers when a conversation is assigned to a specified user. By default, only conversation with active status are considered but you can change the status using of of the fields.
Create a new conversation from a customer.
Triggers when a new conversation is created.
Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).
Triggers when a member completes an order or when staff manually adds a new order. Not sent for subscription renewal orders.
Adds a note to existing conversation.
Triggers when a new member account is created.
Replies to a conversation. Please note that this will send actual email to the customer unless
draft flag is used.