When this happens...
IntercomNew Tag on a User
Then do this...
Help ScoutCreate Conversation to Customer

Establish an immediate connection with your customers when you use this Intercom to Help Scout automation. Once set up, when you tag a new user in Intercom, Zapier will create a new conversation to your customer in Help Scout. Impress users with a fast turnaround when you use this integration from Zapier.

How It Works

  1. Tag a new user in Intercom
  2. Zapier creates a new conversation to customer in Help Scout

What You Need

  • Intercom account
  • Help Scout account

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Help Scout + Intercom and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Customer

Triggers when a new customer is added.

Create Conversation From Customer

Create a new conversation from a customer.

New Assigned Conversation

Triggers when a conversation is assigned to a specified user.

Create Customer

Creates a customer if it does not already exist.

New Conversation

Triggers when a new conversation is created.

Create Conversation to Customer

Creates a new conversation to a customer from a Help Scout user.

New User

Triggers when a new user is created.

Add/Remove Tag on User

Attach or remove a tag on a specific user.

Lead Converted to User

Triggers when a lead converts to a user.

Create/Update User

Update a user within Intercom given their e-mail address.

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Become a Zapier Integration Partner

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Intercom is a customer communication platform that enables targeted communication with customers on your website, inside your web and mobile apps, and by email.

See Intercom Integrations