Help Scout
When this happens...
Help ScoutNew Assigned Conversation
Then do this...
HubSpotCreate or Update Contact

Turn your support team into another lead generator: If a sales question comes in to support, have support assign it to a specific person—like the sales manager—which will trigger Hubspot to create a new contact.

How It Works

  1. Help Scout conversations are assigned to a specific inbox and user...
  2. Zapier creates a new contact in Hubspot

Apps involved

  • Help Scout
  • Hubspot

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,500+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Help Scout + HubSpot and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Customer

Triggers when a new customer is added.

Create Conversation

Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

Conversation Created

Triggers when a new conversation is created.

Create Customer

Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).

Tags Updated

Triggers when conversation tags are updated.

Add Note

Adds a note to existing conversation.

New Contact in List

Triggers when a contact is added to the specified list. (Marketing Hub Starter plans and above)

Send Reply

Replies to a conversation. Please note that this will send actual email to the customer unless draft flag is used.

New Form Submission

Triggers when a form is submitted.

Create or Update Contact

Creates a new contact or updates an existing contact based on email address.

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Become a Zapier Integration Partner

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Learn More

HubSpot is your all-in-one stop for all of your marketing software needs.

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