Help Scout
When this happens...
Help ScoutNew Assigned Conversation
Then do this...
HubSpotCreate or Update Contact

Turn your support team into another lead generator: If a sales question comes in to support, have support assign it to a specific person—like the sales manager—which will trigger Hubspot to create a new contact.

How It Works

  1. Help Scout conversations are assigned to a specific inbox and user...
  2. Zapier creates a new contact in Hubspot

Apps involved

  • Help Scout
  • Hubspot

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Help Scout + HubSpot and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Customer

Triggers when a new customer is added.

Create Conversation to Customer

Creates a new conversation to a customer from a Help Scout user.

New Assigned Conversation

Triggers when a conversation is assigned to a specified user. By default, only conversation with active status are considered but you can change the status using of of the fields.

Create Conversation From Customer

Create a new conversation from a customer.

New Conversation

Triggers when a new conversation is created.

Create Customer

Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).

New COS Blog Article

Triggered every time a new article is added to your HubSpot COS blog.

Add Note

Adds a note to existing conversation.

New Calendar Task

Triggers when a new Calendar Task is created. NOTE: This applies to HubSpot (Marketing), and not HubSpot CRM's tasks.

Send Reply

Replies to a conversation. Please note that this will send actual email to the customer unless draft flag is used.

Use our free platform to build a single Zapier integration and instantly connect your app with 1,000+ others.

Become a Zapier Integration Partner

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

HubSpot is your all-in-one stop for all of your marketing software needs.

See HubSpot Integrations