Help Scout
When this happens...
Help ScoutNew Conversation
Then do this...
HipChatSend Message

Need to keep everyone on your team connected to new conversations that are created in Help Scout? With Zapier, you can automatically send those conversations to any Hipchat rom you'd like for immediate notification and high visibility.

How it works

  • A new conversation is created in Help Scout
  • Zapier automatically sends conversation details to Hipchat

What you'll need

  • A Help Scout account
  • A Hipchat admin account

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,500+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Help Scout + HipChat and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Customer

Triggers when a new customer is added.

Create Conversation

Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

Conversation Created

Triggers when a new conversation is created.

Create Customer

Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).

Tags Updated

Triggers when conversation tags are updated.

Add Note

Adds a note to existing conversation.

New Message

Triggers when a new message is added to a HipChat room.

Send Reply

Replies to a conversation. Please note that this will send actual email to the customer unless draft flag is used.

New Room

Triggers when a new HipChat room is created.

Send Message

Send a new chat message to a room.

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Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Learn More

HipChat is hosted group chat and video chat built for teams. Supercharge real-time collaboration with persistent chat rooms, file sharing, and screen sharing.

See HipChat Integrations