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  • Close logoClose logo

Help Scout + Close Integrations

How to connect Help Scout + Close

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  • Help Scout triggers, actions, and search
    Conversation Assigned
    Triggers when a conversation is assigned to agent.
    Trigger
    Instant
  • Help Scout triggers, actions, and search
    Conversation Created
    Triggers when a new conversation is created.
    Trigger
    Instant
  • Help Scout triggers, actions, and search
    New Customer
    Triggers when a new customer is added.
    Trigger
    Scheduled
  • Help Scout triggers, actions, and search
    Tags Updated
    Triggers when conversation tags are updated.
    Trigger
    Instant
  • Help Scout triggers, actions, and search
    Add Note
    Adds a note to existing conversation.
    Action
    Write
  • Help Scout triggers, actions, and search
    Create Conversation
    Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.
    Action
    Write
  • Help Scout triggers, actions, and search
    Create Customer
    Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).
    Action
    Write
  • Help Scout triggers, actions, and search
    Send Reply
    Replies to a conversation. Please note that this will send actual email to the customer unless
    Action
    Write
  • Help Scout

    Updates a customer's properties.

    Scheduled

    Action

  • Help Scout

    Find existing conversation using the supplied values. In case there are more conversations matching the criteria, the most recently updated one is selected.

    Scheduled

    Action

  • Help Scout

    Finds customer by email.

    Scheduled

    Action

  • Help Scout

    Find mailbox by name.

    Scheduled

    Action

  • Help Scout

    Finds user by email.

    Scheduled

    Action

  • Help Scout

    Get a user's support metrics over a given time range.

    Scheduled

    Action

  • Help Scout

    Get a user's support metrics for the current day.

    Scheduled

    Action

  • Help Scout

    Get a user's support metrics for the current week.

    Scheduled

    Action

  • Help Scout

    Find or Create Conversation

    Scheduled

    Action

  • Help Scout

    Find or Create Customer

    Scheduled

    Action

  • Close

    Triggers when a new call recording or voicemail is added to Close.

    Instant

    Trigger

  • Close

    Triggers when a new Call is created or completed.

    Instant

    Trigger

  • Close

    Triggers when a new Contact is added to a Contact Smart View.

    Scheduled

    Trigger

  • Close

    Triggers when a new contact is created.

    Instant

    Trigger

  • Close

    Triggers when a Custom Activity is created or updated.

    Instant

    Trigger

  • Close

    Triggers when a new incoming Email is created or an outgoing Email is sent.

    Instant

    Trigger

  • Close

    Triggers when a new Export is created or completed.

    Instant

    Trigger

  • Close

    Triggers when a new item appears in your Close inbox.

    Instant

    Trigger

  • Close

    Triggers when a new lead is created.

    Instant

    Trigger

  • Close

    Triggers when a lead enters a new status. Optionally trigger when a lead is created in a status.

    Instant

    Trigger

  • Close

    Triggers when a new lead is added to a search query or Smart View.

    Scheduled

    Trigger

  • Close

    Triggers when a Meeting is scheduled, started, completed, or canceled.

    Instant

    Trigger

  • Close

    Triggers when a new membership is added to or removed from your Close organization.

    Instant

    Trigger

  • Close

    Triggers when a new event is created.

    Instant

    Trigger

  • Close

    Triggers when a new Note is created.

    Scheduled

    Trigger

  • Close

    Triggers when an opportunity enters a new status. Optionally trigger when an opportunity is created in a status.

    Instant

    Trigger

  • Close

    Triggers when a new opportunity is added.

    Instant

    Trigger

  • Close

    Triggers when a contact is subscribed to a sequence, when a sequence subscription is paused, when a sequence subscription is resumed, or when a sequence subscription is finished.

    Instant

    Trigger

  • Close

    Triggers when a new inbound SMS is created or an outbound SMS is sent.

    Instant

    Trigger

  • Close

    Triggers when a new task is created or completed.

    Instant

    Trigger

  • Close

    Adds an address to a lead.

    Scheduled

    Action

  • Close

    Delete logged call.

    Scheduled

    Action

  • Close

    Delete an email on a lead.

    Scheduled

    Action

  • Close

    Deletes a single email address from an existing contact.

    Scheduled

    Action

  • Close

    Exports an activity overview or an activity comparison report to a CSV file.

    Scheduled

    Action

  • Close

    Merges one lead into another lead.

    Scheduled

    Action

  • Close

    Runs an activity overview report for your organization.

    Scheduled

    Action

  • Close

    Creates a new bulk action. You can choose from "Update the Lead Status," "Update a Custom Field," and "Clear a Custom Field".

    Scheduled

    Action

  • Close

    Creates a new bulk email.

    Scheduled

    Action

  • Close

    Creates a new bulk sequence subscription action.

    Scheduled

    Action

  • Close

    Creates a new call.

    Scheduled

    Action

  • Close

    Creates a new Contact.

    Scheduled

    Action

  • Close

    Creates a new Custom Activity.

    Scheduled

    Action

  • Close

    Creates a new email.

    Scheduled

    Action

  • Close

    Creates a new export of leads, opportunities, or contacts, based on a lead search query, that will be emailed to your email address.

    Scheduled

    Action

  • Close

    Invites a user to join your Close organization.

    Scheduled

    Action

  • Close

    Creates a New Lead

    Scheduled

    Action

  • Close

    Creates a new note.

    Scheduled

    Action

  • Close

    Find the total number of leads in a given query.

    Scheduled

    Action

  • Close

    Runs an opportunity report for your organization. This report will return the data that you see at the top of the "Opportunities" page in Close.io.

    Scheduled

    Action

  • Close

    Creates a new opportunity.

    Scheduled

    Action

  • Close

    Runs a sent email report for your organization.

    Scheduled

    Action

  • Close

    Subscribes a contact to a sequence.

    Scheduled

    Action

  • Close

    Creates a new Lead Smart View.

    Scheduled

    Action

  • Close

    Creates a new SMS.

    Scheduled

    Action

  • Close

    Runs a status change report for your organization.

    Scheduled

    Action

  • Close

    Creates a new Task.

    Scheduled

    Action

  • Close

    Select a random user from your organization.

    Scheduled

    Action

  • Close

    Turn on and off call forwarding for a specific number.

    Scheduled

    Action

  • Close

    Updates an existing Call.

    Scheduled

    Action

  • Close

    Updates an existing Contact.

    Scheduled

    Action

  • Close

    Updates an exisiting Custom Activity.

    Scheduled

    Action

  • Close

    Updates an existing Lead.

    Scheduled

    Action

  • Close

    Updates an existing Note.

    Scheduled

    Action

  • Close

    Updates an existing Opportunity.

    Scheduled

    Action

  • Close

    Updates an existing Sequence Subscription.

    Scheduled

    Action

  • Close

    Updates an existing Lead Smart View.

    Scheduled

    Action

  • Close

    Updates an existing Task.

    Scheduled

    Action

  • Close

    Find an existing call.

    Scheduled

    Action

  • Close

    Find a Connected Account you can use to send emails.

    Scheduled

    Action

  • Close

    Finds an existing contact.

    Scheduled

    Action

  • Close

    Finds an existing Custom Activity.

    Scheduled

    Action

  • Close

    Find an existing lead.

    Scheduled

    Action

  • Close

    Find an existing note.

    Scheduled

    Action

  • Close

    Find an existing Opportunity.

    Scheduled

    Action

  • Close

    Find an existing sequence subscription.

    Scheduled

    Action

  • Close

    Find an existing task.

    Scheduled

    Action

  • Close

    Find an existing Close user.

    Scheduled

    Action

  • Close

    Find or Create Contact

    Scheduled

    Action

  • Close

    Find or Create Custom Activity

    Scheduled

    Action

  • Close

    Find or Create Lead

    Scheduled

    Action

  • Close

    Find or Create Note

    Scheduled

    Action

  • Close

    Find or Create Opportunity

    Scheduled

    Action

  • Close

    Find or Create Task

    Scheduled

    Action

How Help Scout + Close Integrations Work

  1. Step 1: Authenticate Help Scout and Close.
    30 seconds
  2. Step 2: Pick one of the apps as a trigger, which will kick off your automation.
    15 seconds
  3. Step 3: Choose a resulting action from the other app.
    15 seconds
  4. Step 4: Select the data you want to send from one app to the other.
    2 minutes
  5. That’s it! More time to work on other things.
help-scout logo
help-scout logo

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
Learn more

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About Close

Close is a sales productivity platform built to help you close more deals. With built-in calling, SMS, and email—your team can communicate with prospects and customers all in one place. It’s an "all-in-one" platform which you can use standalone without needing any other sales emails tools or calling products.
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