Help Scout

Help Scout + Capsule CRM Integrations

In a matter of minutes and without a single line of code, Zapier allows you to connect Help Scout and Capsule CRM, with as many as 34 possible integrations. Are you ready to find your productivity superpowers?

It's easy to connect Help Scout + Capsule CRM and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Customer

Triggers when a new customer is added.

Create Conversation

Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

New Assigned Conversation

Triggers when a conversation is assigned to a specified user. By default, only conversation with active status are considered but you can change the status using of of the fields.

Create Customer

Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).

New Conversation

Triggers when a new conversation is created.

Add Note

Adds a note to existing conversation.

New or Updated Contact

Triggers when a given action is performed on a Contact.

Send Reply

Replies to a conversation. Please note that this will send actual email to the customer unless draft flag is used.

New or Updated Opportunity

Triggers when a given action is performed on an Opportunity.

Create Case

Creates a new Case.

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

Use our free platform to build a single Zapier integration and instantly connect your app with 1,400+ others.

Become a Zapier Integration Partner

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Capsule is an online CRM for managing contacts, tasks and sales opportunities. Add tasks, track communication logs, and close deals in your pipeline faster with Capsule.

See Capsule CRM Integrations