When this happens...
ParseurNew Document Processed
Then do this...
GrooveCreate New Ticket

When new support tickets arrive via email, they can get lost or slip through the cracks instead of making it to your support tool. With Parseur you can extract ticket information coming from multiple emails channels, all in a few clicks. Then use this Zapier integration to create new tickets in Groove with this extracted information and get to work!

Note: This Zapier integration doesn't import already processed email data, only new emails received after you've set it up

How this Parseur to Groove integration works

  1. A new email is received and processed by Parseur
  2. Zapier creates a new Groove ticket

Apps involved

  • A Parseur account with a mailbox already setup
  • A Groove account

Why Zapier?

Free

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Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Groove + Parseur and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
Groove
Customer Added

Triggers when a customer is created.

Groove
Create New Ticket

Starts a new ticket for your customer.

Groove
Customer Replied

Triggers when a customer replies to a ticket.

Parseur
Create Document

Creates a new document for your parser.

Groove
Ticket Started

Triggers when a new ticket is created.

Groove
Reopen Ticket

Changes the state of a ticket to "opened".

Groove
Ticket Tagged

Triggers when a ticket is tagged.

Groove
Change Assigned Agent

Assigns an agent to a ticket.

Groove
Ticket Assigned

Triggers when a ticket is assigned.

Groove
Close Ticket

Changes the state of a ticket to "closed".

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The simple helpdesk for SaaS and eCommerce businesses.

Parseur is an easy-to-use email parser which lets you extract meaningful data from your automated emails.