When this happens...
GrooveTicket Started
Then do this...
JiraCreate Issue

Sometimes your support tickets need to be passed along to other people or teams to work through issues. This Groove JIRA integration lets you create JIRA issues from new Groove tickets so that your team can collaborate on support issues in JIRA.

How It Works

  1. A new ticket is created in Groove
  2. Zapier creates an issue in JIRA from that ticket

What You Need

  • Groove account
  • JIRA account

Why Zapier?


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It's easy to connect Groove + Jira and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
Customer Added

Triggers when a customer is created.

Create New Ticket

Starts a new ticket for your customer.

Customer Replied

Triggers when a customer replies to a ticket.

Add Watcher to Issue

Adds a user to the issue's watcher list.

Ticket Started

Triggers when a new ticket is created.

Update Issue

Updates an existing issue.

Ticket Tagged

Triggers when a ticket is tagged.

Create Issue

Create a new issue, select your own project and issue type.

Ticket Assigned

Triggers when a ticket is assigned.

Reopen Ticket

Changes the state of a ticket to "opened".

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The simple helpdesk for SaaS and eCommerce businesses.

Jira is a bug and issue tracking software tool that allows software developers to manage product development and build better software.

See Jira Integrations