When this happens...
GrooveTicket Started
Then do this...
JiraCreate Issue

Sometimes your support tickets need to be passed along to other people or teams to work through issues. This Groove JIRA integration lets you create JIRA issues from new Groove tickets so that your team can collaborate on support issues in JIRA.

How It Works

  1. A new ticket is created in Groove
  2. Zapier creates an issue in JIRA from that ticket

What You Need

  • Groove account
  • JIRA account

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Groove + Jira and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
Groove
Customer Added

Triggers when a customer is created.

Groove
Create New Ticket

Starts a new ticket for your customer.

Groove
Customer Replied

Triggers when a customer replies to a ticket.

Jira
Add Watcher to Issue

Adds a user to the issue's watcher list.

Groove
Ticket Started

Triggers when a new ticket is created.

Jira
Update Issue

Updates an existing issue.

Groove
Ticket Tagged

Triggers when a ticket is tagged.

Jira
Create Issue

Create a new issue, select your own project and issue type.

Groove
Ticket Assigned

Triggers when a ticket is assigned.

Groove
Reopen Ticket

Changes the state of a ticket to "opened".

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The simple helpdesk for SaaS and eCommerce businesses.

Jira is a bug and issue tracking software tool that allows software developers to manage product development and build better software.