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Groove + Jira Software Server

Add new issues to JIRA for new tagged tickets on Groove

Efficient escalation is a vital aspect of any helpdesk pipeline—how easy is your current process? If you set up this Groove JIRA integration, all you'll have to do to send a Groove ticket to JIRA is tag it, after which a new issue will be created on the bug tracking platform for you automatically.

Efficient escalation is a vital aspect of any helpdesk pipeline—how easy is your current process? If you set up this Groove JIRA integration, all you'll have to do to send a Groove ticket to JIRA is tag it, after which a new issue will be created on the bug tracking platform for you automatically.

  1. When this happens...
    GrooveGroove
    Ticket Tagged

    Triggers when a ticket is tagged.

    TriggerInstant
  2. automatically do this!
    Jira Software ServerJira Software Server
    Create Issue

    Create a new issue, select your own project and issue type.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Groove triggers, actions, and search

    Agent Invited

    Triggers when an agent is created.

    Trigger
    Instant
    Try It
    • Linkedin Username

    • Twitter Username

    • Company Name

    • Email

    • Website

    Trigger
    Instant
    Try It
    • Priority

    • Assignee

    • Assigned Group

    • Closed By

    • Customer Name

    • Mailbox

    Trigger
    Instant
    Try It
  • Groove triggers, actions, and search

    Agent Replied

    Triggers when an agent replies to a ticket.

    Trigger
    Instant
    Try It
  • Groove triggers, actions, and search

    Customer Replied

    Triggers when a customer replies to a ticket.

    Trigger
    Instant
    Try It
    • Assignee

    • Assigned Group

    • Priority

    • Mailbox

    Trigger
    Instant
    Try It
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groove logo

About Groove

The simple helpdesk for SaaS and eCommerce businesses.
Learn moreHelp

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  • Customer Support

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jira-software-server logo
jira-software-server logo

About Jira Software Server

Jira is a bug and issue tracking tool that allows software developers to manage product development and build better software. This integration connects to self-hosted instances of Jira.

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