When this happens...
GrooveTicket Tagged
Then do this...
JiraCreate Issue

Efficient escalation is a vital aspect of any helpdesk pipeline—how easy is your current process? If you set up this Groove JIRA integration, all you'll have to do to send a Groove ticket to JIRA is tag it, after which a new issue will be created on the bug tracking platform for you automatically.

How It Works

  1. A new ticket is tagged on Groove
  2. Zapier automatically creates an issue on JIRA

What You Need

  • Groove account
  • JIRA account

Why Zapier?


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It's easy to connect Groove + Jira and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
Customer Added

Triggers when a customer is created.

Create New Ticket

Starts a new ticket for your customer.

Customer Replied

Triggers when a customer replies to a ticket.

Add Watcher to Issue

Adds a user to the issue's watcher list.

Ticket Started

Triggers when a new ticket is created.

Update Issue

Updates an existing issue.

Ticket Tagged

Triggers when a ticket is tagged.

Create Issue

Create a new issue, select your own project and issue type.

Ticket Assigned

Triggers when a ticket is assigned.

Reopen Ticket

Changes the state of a ticket to "opened".

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The simple helpdesk for SaaS and eCommerce businesses.

Jira is a bug and issue tracking software tool that allows software developers to manage product development and build better software.

See Jira Integrations