Groove

Groove + Desk Integrations

In a matter of minutes and without a single line of code, Zapier allows you to connect Groove and Desk, with as many as 52 possible integrations. Are you ready to find your productivity superpowers?

It's easy to connect Groove + Desk and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
Customer Added

Triggers when a customer is created.

Create New Ticket

Starts a new ticket for your customer.

Customer Replied

Triggers when a customer replies to a ticket.

Create Customer

Create a new customer.

Ticket Started

Triggers when a new ticket is created.

Create Case

Create a new case. Inside Desk, it will be treated like an "Email Case".

Ticket Tagged

Triggers when a ticket is tagged.

Reopen Ticket

Changes the state of a ticket to "opened".

Ticket Assigned

Triggers when a ticket is assigned.

Change Assigned Agent

Assigns an agent to a ticket.

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Desk is the new version of Assistly under the flagship Salesforce brand. Desk is an all-in-one customer service tool allowing you to keep track of your customers across multiple channels including email, Twitter, Facebook, phone, and chat. Desk also makes it really easy to create knowledge bases about your products and services so customers can support themselves.

See Desk Integrations