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Google Sheets + Kayako

Add new Kayako conversations to Google Sheets as rows

Your support team handles many customer conversations over time, which means that cataloging and categorizing those can be a challenge. This integration will automatically push all the details from new Kayako customer conversations to Google Sheets. Now you have a log of all your customer conversations you can keep an eye on.

Your support team handles many customer conversations over time, which means that cataloging and categorizing those can be a challenge. This integration will automatically push all the details from new Kayako customer conversations to Google Sheets. Now you have a log of all your customer conversations you can keep an eye on.

  1. When this happens...
    KayakoKayako
    New Conversation

    Triggers whenever a new conversation is created.

    TriggerInstant
  2. automatically do this!
    Google SheetsGoogle Sheets
    Create Spreadsheet Row

    Create a new row in a specific spreadsheet.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Kayako triggers, actions, and search

    New Conversation

    Triggers whenever a new conversation is created.

    Trigger
    Instant
    Try It
  • Kayako triggers, actions, and search

    Tag Added to Conversation

    Triggers when a tag is added to a conversation.

    Trigger
    Instant
    Try It
  • Kayako triggers, actions, and search

    Tag Added to User

    Triggers when a tag is added to a user.

    Trigger
    Instant
    Try It
  • Kayako triggers, actions, and search

    New Organization

    Triggers when a new organization is created.

    Trigger
    Instant
    Try It
  • Kayako triggers, actions, and search

    New Reply

    Triggers whenever a reply is received on a conversation (also triggered on the first post).

    Trigger
    Instant
    Try It
  • Kayako triggers, actions, and search

    Tag Added to Organization

    Triggers when a tag is added to an organization in Kayako.

    Trigger
    Instant
    Try It
    • ConversationRequired

    • Private Note ContentsRequired

    Action
    Write
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google-sheets logo

About Google Sheets

Create, edit, and share spreadsheets wherever you are with Google Sheets, and get automated insights from your data.
Learn moreHelp

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  • Google
  • Spreadsheets

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About Kayako

Kayako offers a multi-channel (email, social media, and live chat) customer support platform with customizable engagement workflows.

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