Google Sheets
When this happens...
KayakoNew Conversation
Then do this...
Google SheetsCreate Spreadsheet Row

Your support team handles many customer conversations over time, which means that cataloging and categorizing those can be a challenge. This integration will automatically push all the details from new Kayako customer conversations to Google Sheets. Now you have a log of all your customer conversations you can keep an eye on.

How this Kayako-Google Sheets integration works

  1. A new conversation is created within Kayako
  2. Zapier creates a new row in a Google Sheets with all the conversation details

Apps involved

  • Kayako
  • Google Sheets

Why Zapier?


Get started for free—14 day trial of premium features and apps.


No coding required—automate any of 1,500+ apps in minutes.


Enterprise-level security—connect mission-critical apps.

It's easy to connect Google Sheets + Kayako and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Spreadsheet Row

Triggered when a new row is added to the bottom of a spreadsheet.

Create Worksheet

Create a blank worksheet with a title. Optionally, provide headers.

New or Updated Spreadsheet Row

Triggered when a new row is added or modified in a spreadsheet.

Create Spreadsheet Row

Create a new row in a specific spreadsheet.

New User

Triggers when a new user account is created.

Update Spreadsheet Row

Update a row in a specific spreadsheet.

New Conversation

Triggers whenever a new conversation is created.

Create Event

Creates a new event, which will show on the user's timeline.

New Spreadsheet Row (Team Drive)

Triggered when a new row is added to the bottom of a spreadsheet - works best with Team Drives.

Add a Private Note to a Conversation

Adds a private note to an existing conversation.

Use our free platform to build a single Zapier integration and instantly connect your app with 1,500+ others.

Become a Zapier Integration Partner

Create, edit, and share spreadsheets wherever you are with Google Sheets, and get automated insights from your data.

Learn More

Kayako offers a multi-channel (email, social media, and live chat) customer support platform with customizable engagement workflows.

See Kayako Integrations