When this happens...
GmailNew Email
Then do this...
ZendeskCreate Ticket

If your customers occasionally send support requests to your Gmail instead of your Zendesk support address, use this Gmail Zendesk integration to create a Zendesk ticket from new Gmail messages.

How It Works

  1. A new Gmail message is received
  2. Zapier creates a new Zendesk ticket from the contents of the email

What You Need

  • Gmail account
  • Zendesk account

Note: This integration will only work if you have a Business Gmail account - these have custom domains. Free consumer Gmail accounts cannot be used with this integration. Read Help docs here.

Why Zapier?


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It's easy to connect Gmail + Zendesk and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Email Matching Search

Triggers when you receive a new email that matches a search string you provide.

Create Draft

Create (but do not send) a new email message.

New Labeled Email

Triggers when you receive a new email and label it within two days.

Send Email

Create and send a new email message.

New Attachment

Triggers when you receive a new attachment (triggers once per attachment).

Attach File to Ticket

Attach a file to an existing ticket.

New Starred Email

Triggers when you receive a new email and star it within two days.

Create User

Create a new user.

New Thread

Triggers when a new thread starts.

Create Ticket

Create a new ticket.

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One of the most popular email services, Gmail keeps track of all your emails with treaded conversations, tags, and Google-powered search to locate find any message you need.

Learn More

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

See Zendesk Integrations