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Convert new Gmail messages to Zendesk tickets [Business Gmail Accounts Only]

  1. When this happensStep 1: New Email

  2. Then do thisStep 2: Create Ticket

If your customers occasionally send support requests to your Gmail instead of your Zendesk support address, use this Gmail Zendesk integration to create a Zendesk ticket from new Gmail messages.

How It Works

  1. A new Gmail message is received
  2. Zapier creates a new Zendesk ticket from the contents of the email

What You Need

  • Gmail account
  • Zendesk account

Note: This integration will only work if you have a Business Gmail account - these have custom domains. Free consumer Gmail accounts cannot be used with this integration. Read Help docs here.

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Connect Gmail + Zendesk in Minutes

It's easy to connect Gmail + Zendesk and requires absolutely zero coding experience—the only limit is your own imagination.

All Triggers & Actions

New Attachment

Triggers when you receive a new attachment (triggers once per attachment).

New Labeled Email

Triggers when you label an email.

New Email Matching Search

Triggers when you receive a new email that matches a search string you provide.

New Thread

Triggers when a new thread starts.

New Organization

Triggers when a new organization is added to Zendesk.

New Label

Triggers when you add a new label.

New Email

Triggers when a new e-mail appears in the specified mailbox.

New Starred Email

Triggers when you receive a new email and star it within two days.

New Group

Triggers when a new group is created.

Recent Ticket

Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).