Convert new Gmail messages to Ivanti Service Manager Incidents [Business Gmail Accounts Only]
When this happensStep 1: New Email
Then do thisStep 2: Create Incident
If your customers occasionally send support requests to your Gmail instead of your Ivanti Service Manager Support address, use this Gmail-Ivanti Service Manager integration to create an Ivanti Service Manager incident from new Gmail messages.
How this Gmail-Ivanti Service Manager integration works
- A new Gmail message is received.
- Zapier creates a new Ivanti Service Manager incident from the contents of the email.
- Ivanti Service Manager
Note: This integration will only work if you have a Business Gmail account - these have custom domains. Free consumer Gmail accounts cannot be used with this integration. Read Help docs here.