When this happens...
GmailNew Starred Email
Then do this...
Help ScoutCreate Conversation From Customer

If your customers occasionally send support requests to your Gmail instead of your support address, use this integration to create new conversations in Help Desk straight from your inbox. That way, you can have all your customer conversations in one centralized place.

How this Gmail-Help Scout integration works

  1. A message is starred in a Gmail inbox
  2. Zapier creates a conversation in Help Scout

Apps involved

  • Gmail
  • Help Scout

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Gmail + Help Scout and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
Gmail
New Email Matching Search

Triggers when you receive a new email that matches a search string you provide.

Gmail
Create Draft

Create (but do not send) a new email message.

Gmail
New Labeled Email

Triggers when you receive a new email and label it within two days.

Gmail
Send Email

Create and send a new email message.

Gmail
New Attachment

Triggers when you receive a new attachment (triggers once per attachment).

Help Scout
Create Conversation From Customer

Create a new conversation from a customer.

Gmail
New Starred Email

Triggers when you receive a new email and star it within two days.

Help Scout
Create Customer

Creates a customer if it does not already exist.

Gmail
New Thread

Triggers when a new thread starts.

Help Scout
Create Conversation to Customer

Creates a new conversation to a customer from a Help Scout user.

Use our free platform to build a single Zapier integration and instantly connect your app with 1,000+ others.

Become a Zapier Integration Partner

One of the most popular email services, Gmail keeps track of all your emails with treaded conversations, tags, and Google-powered search to locate find any message you need.

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.