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get.chat + Jira Service Management

Create requests in Jira Service Management from new incoming WhatsApp messages via get.chat

You can track every contact point with your customers using Jira Service Management. Use this template to create a request in Jira Service Management for each new WhatsApp message via get.chat.

You can track every contact point with your customers using Jira Service Management. Use this template to create a request in Jira Service Management for each new WhatsApp message via get.chat.

  1. When this happens...
    get.chatget.chat
    Get New Incoming Messages

    Triggers when any inbound Messages are received. For example, when a customer sends the business a sales enquiry.

    TriggerInstant
  2. automatically do this!
    Jira Service ManagementJira Service Management
    Create Request

    Create a new request.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • get.chat triggers, actions, and search

    Assigned Chat

    Triggers when a chat is assigned to a user.

    Trigger
    Instant
    Try It
  • get.chat triggers, actions, and search

    Get New Outgoing Messages

    Triggers when any outbound Messages are sent. For example, when providing a customer with the list of products available.

    Trigger
    Instant
    Try It

    • SiteRequired

    • ProjectRequired

    Trigger
    Scheduled
    Try It

    • SiteRequired

    • ProjectRequired

    • Request TypeRequired

    Action
    Write
  • get.chat triggers, actions, and search

    Get New Incoming Messages

    Triggers when any inbound Messages are received. For example, when a customer sends the business a sales enquiry.

    Trigger
    Instant
    Try It

    • Destination NumberRequired

    • Action typeRequired

    Action
    Write

    • SiteRequired

    • ProjectRequired

    Trigger
    Scheduled
    Try It

    • Welcome

    Action
    Write
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getchat-ca146209 logo

About get.chat

get.chat provides access to your WhatsApp Business API to send and receive WhatsApp messages using 360dialog
Help

Related categories

  • Communication
jira-service-management logo
jira-service-management logo

About Jira Service Management

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.
Learn moreHelp

Related categories

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