Freshservice

Freshservice Updates

Freshservice mention · July 28, 2015

The 9 Help Desk Metrics that Should Guide Your Customer Support

I love numbers. Perusing collections of statistics and gleaning insights from them is a favorite pastime of mine. Right up there with watching baseball, tinkering with media center software, and wondering how my dog can sleep 20 hours a day. During my three years on the Zapier support team, I...read more
Freshservice update · October 8, 2014

Streamline Your IT Service Desk with Freshservice and Zapier

Who said service desk software had to be boring? From the same team that brought you Freshdesk, Freshservice provides a cloud-based service desk with robust ticketing capabilities plus integrated asset management, product catalogs, and vendor management. Using Freshservice and Zapier, you can automatically create new Freshservice tickets when there is...read more

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Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.