When this happens...
Jira Software ServerNew Issue
Then do this...
FreshserviceCreate Ticket

Ever need to pass issues along from the ops team to IT? The JIRA Freshservice integration makes it a breeze for sending new JIRA issues to Freshservice as a ticket.

How It Works

  1. Create a new issue in JIRA
  2. Zapier will automatically create a ticket in Freshservice

What You Need

  • Jira account
  • Freshservice account

Why Zapier?


Get started for free—14 day trial of premium features and apps.


No coding required—automate any of 1,500+ apps in minutes.


Enterprise-level security—connect mission-critical apps.

It's easy to connect Freshservice + Jira Software Server and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New User

Triggers when a new User is created.

Create Requester

Allows you to create a Requester in Freshservice for your support domain.

New Ticket

Triggers when there is a new ticket is created in Freshservice.

Create Ticket

Create a ticket in Freshservice for your domain.

New Issue

Triggers when you add an issue to a project of your selection.

Add Watcher to Issue

Adds a user to the issue's watcher list.

Update Ticket

Triggers when a Ticket is updated.

Update Issue

Updates an existing issue.

Update User

Triggers when a user is updated.

Create Issue

Create a new issue, select your own project and issue type.

Use our free platform to build a single Zapier integration and instantly connect your app with 1,500+ others.

Become a Zapier Integration Partner

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

Jira is a bug and issue tracking tool that allows software developers to manage product development and build better software. This integration connects to self-hosted instances of Jira.

See Jira Software Server Integrations