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Freshdesk + FreshMail

Send FreshMail email for new Freshdesk tickets

Need to notify non-Freshdesk users of new tickets? Once this simple automation is active, a new email will be sent through FreshMail for any new tickets received through Freshdesk.

Need to notify non-Freshdesk users of new tickets? Once this simple automation is active, a new email will be sent through FreshMail for any new tickets received through Freshdesk.

  1. When this happens...
    FreshdeskFreshdesk
    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    TriggerInstant
  2. automatically do this!
    FreshMailFreshMail
    Send Transactional Email in FreshMail - Deprecated

    The old version will no longer be developed, and it is scheduled for expiry in the coming months.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Freshdesk triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    New Ticket Note

    Triggers when a Note is added to a Ticket.

    Trigger
    Instant
    Try It
    • NameRequired

    • Description

    • Notes

    • Domains

    Action
    Write
    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write
    • Forum CategoryRequired

    • NameRequired

    • TypeRequired

    • VisibilityRequired

    • Description

    Action
    Write
freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
Help

Related categories

  • Customer Support

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freshmail logo
freshmail logo

About FreshMail

FreshMail is a great email marketing service. Manage and update your subscribers lists easily. Create, send and track email marketing campaigns that work and get advanced reports in real time.

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