Freshdesk

Freshdesk Updates

Freshdesk mention · December 25, 2018

Customer Service Software Showdown: Zendesk vs. Freshdesk

Customer service is the lifeblood of a modern business. Seventy percent of consumers in the United States report spending more money—and preferring to do business—with a company that delivers better customer service. Conversely, 33 percent of consumers would jump ship to a new brand if they experienced just a single...read more
Freshdesk update · October 16, 2018

New for Our Freshdesk Integration: Create Specific Ticket Types

Some support tickets are easy to answer, while others require time to research and find a solution. Your team will be best equipped to clear out the queue quickly if your tickets are organized into types. Perhaps you want all your free trial extension emails together, or need a list...read more
Freshdesk mention · August 2, 2017

Snap Kitchen Automates Customer Care and Saves Hours Every Week

Eating healthy has its share of challenges: From the cost associated with natural, organic, and/or local products to the amount of time you might spend shopping for ingredients–and then chopping, dicing, mixing, baking, grilling, and eating the food. Your entire evening or weekend could easily revolve around the preparation of...read more
Freshdesk update · June 6, 2017

New for Freshdesk: Search for Existing Contacts in Your Workflows

A new update to the Freshdesk-Zapier integration opens up powerful new automation possibilities. Adding a Find Contact Search Action, you can set up workflows that target a specific Freshdesk contact. For example, you can search for an existing contact and then automatically add a note or create a ticket for...read more
Freshdesk mention · January 12, 2016

The 10 Best Live Chat Apps for Faster Customer Support

You're trying to buy shoes online, wondering if they'd feel as nice as they look, when ding a smiling face pops up on the bottom of the page asking if it can be of any assistance. You reply, and your worries are quickly assuaged by a real, live human. That's...read more
Freshdesk mention · October 15, 2015

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support

If you have customers, you need customer support software. It's that simple. You can only juggle so many emails and social media mentions on your own before you miss an important email and leave a customer high and dry. There will always be difficult questions to answer and dissatisfied customers...read more
Freshdesk update · May 19, 2014

Connect Freshdesk Helpdesk Software to Hundreds of Apps with Zapier

Helpdesk software Freshdesk is now on Zapier, giving customer support representatives more ways to move tickets and customers in and out of the app than ever before. With Zapier, Freshdesk users can create rules to automate sharing tickets with their team in Asana, Trello or a team chat app, like...read more

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Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.