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Freshdesk + Vonage Business Communications

Create tickets in Freshdesk for new call events in Vonage Business Communications

Streamline your customer service tasks with this workflow that keeps everything in sync between Vonage Business Communications and Freshdesk. Whenever a new call event happens in Vonage Business Communications, a ticket gets created in Freshdesk. This ensures you stay on top of all calls, effectively addressing customer concerns or issues that arise during conversations. It’s efficient customer service management made simple.

Streamline your customer service tasks with this workflow that keeps everything in sync between Vonage Business Communications and Freshdesk. Whenever a new call event happens in Vonage Business Communications, a ticket gets created in Freshdesk. This ensures you stay on top of all calls, effectively addressing customer concerns or issues that arise during conversations. It’s efficient customer service management made simple.

  1. When this happens...
    Vonage Business CommunicationsVonage Business Communications
    New Call Event

    Triggers when a call is created, answered or ended.

    TriggerInstant
  2. automatically do this!
    FreshdeskFreshdesk
    Create Ticket

    Create a ticket in Freshdesk for your domain.

    ActionWrite
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Supported triggers and actions

What does this mean?

    • TypeRequired

    Trigger
    Scheduled
    Try It

    • Recording IdRequired

    • TypeRequired

    Action
    Write
  • Freshdesk triggers, actions, and search

    New Contact

    Triggers when a new customer is created.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    Update Ticket

    Triggers when a Ticket is updated.

    Trigger
    Instant
    Try It
freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

  • Customer Support

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vonage-business-communications logo
vonage-business-communications logo

About Vonage Business Communications

The Vonage Business Communications desktop and mobile applications are flexible cloud solutions that offer advanced features like click-to-call and call recording to help businesses of any size stay connected, productive, and compliant.
Learn more

Related categories

  • Phone & SMS