When this happens...
FreshdeskNew Ticket
Then do this...
TwilioSend SMS

Do teammates need notifications for new Freshdesk tickets? This Freshdesk-Twilio integration will keep you updated anywhere you go by sending a Twilio SMS to the number of your choice for every new ticket your receive on Freshdesk.

How It Works

  1. A new ticket is added to Freshdesk
  2. Zapier automatically sends an SMS through Twilio

What You Need

  • Freshdesk account
  • Twilio account

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Freshdesk + Twilio and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Contact

Triggers when a new customer is created.

Create Company

Allows you to create a Company entry in Freshdesk.

New Ticket Note

Triggers when a Note is added to a Ticket.

Create Ticket

Create a ticket in Freshdesk for your domain.

New Ticket

Triggers when there is a new ticket is created in Freshdesk.

Create Contact

Allows you to create a User/Customer in Freshdesk for your support domain.

New Recording

Triggered when a new recording is available on your account.

Call Phone

Call a number or numbers and say a message.

New Transcription

Triggered when a new transcription is available on your account.

Send SMS

Send a SMS to a number or numbers.

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Become a Zapier Integration Partner

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

An easy tool for developers to send and receive SMS and voice calls.