When this happens...
ThunderMaps[Legacy] New Report
Then do this...
FreshdeskCreate Ticket

Tired of looking up or pasting map data into your support conversations every time you deal with a location-based issue? Connect your apps through Zapier, and that'll be a thing of the past. Once active, this automation will capture every new Thundermaps report made to a specific channel you're monitoring. The data will be routed to Freshdesk immediately, creating a new ticket with the map and any information you need to react efficiently.

Note: You'll need to have an email submitted through the form for a ticket to be created, or insert a Filter to handle these blanks.

How this Thundermaps-Freshdesk integration works

  1. A new report is created on ThunderMaps
  2. Zapier creates a new ticket in Freshdesk

Apps involved

  • ThunderMaps
  • Freshdesk

Why Zapier?


Get started for free—14 day trial of premium features and apps.


No coding required—automate any of 1,500+ apps in minutes.


Enterprise-level security—connect mission-critical apps.

It's easy to connect Freshdesk + ThunderMaps and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Contact

Triggers when a new customer is created.

Create Company

Allows you to create a Company entry in Freshdesk.

New Ticket Note

Triggers when a Note is added to a Ticket.

Create Ticket

Create a ticket in Freshdesk for your domain.

New Ticket

Triggers when there is a new ticket is created in Freshdesk.

Create Contact

Allows you to create a User/Customer in Freshdesk for your support domain.

Report State Change

Triggers when a report state is changed.

Make a Report With Coordinates

Creates a new report with the location specified by geographical coordinates.

New Report

Triggers when a new report is created.

Make a Report With Address

Creates a new report with the location specified by an address.

Use our free platform to build a single Zapier integration and instantly connect your app with 1,500+ others.

Become a Zapier Integration Partner

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

ThunderMaps is location-aware mobile form software for web and mobile devices. We help businesses easily collect and distribute location-based information in real time and alert people when important things happen near them.

See ThunderMaps Integrations