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Create Freshdesk tickets for new ThunderMaps reports

  1. When this happensStep 1: New Report

  2. Then do thisStep 2: Create Ticket

Tired of looking up or pasting map data into your support conversations every time you deal with a location-based issue? Connect your apps through Zapier, and that'll be a thing of the past. Once active, this automation will capture every new Thundermaps report made to a specific channel you're monitoring. The data will be routed to Freshdesk immediately, creating a new ticket with the map and any information you need to react efficiently.

Note: You'll need to have an email submitted through the form for a ticket to be created, or insert a Filter to handle these blanks.

How this Thundermaps-Freshdesk integration works

  1. A new report is created on ThunderMaps
  2. Zapier creates a new ticket in Freshdesk

Apps involved

  • ThunderMaps
  • Freshdesk
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Connect Freshdesk + ThunderMaps in Minutes

It's easy to connect Freshdesk + ThunderMaps and requires absolutely zero coding experience—the only limit is your own imagination.

All Triggers & Actions

InstantNew Ticket

Triggers when there is a new ticket is created in Freshdesk.

InstantNew Ticket Note

Triggers when a Note is added to a Ticket.

InstantUpdate Contact

Triggers when a user is updated.

InstantReport State Change

Triggers when a report state is changed.

InstantNew Contact

Triggers when a new customer is created.

InstantUpdate Ticket

Triggers when a Ticket is updated.

InstantNew Report

Triggers when a new report is created.