Create Freshdesk tickets for new ThunderMaps reports
When this happensStep 1: New Report
Then do thisStep 2: Create Ticket
Tired of looking up or pasting map data into your support conversations every time you deal with a location-based issue? Connect your apps through Zapier, and that'll be a thing of the past. Once active, this automation will capture every new Thundermaps report made to a specific channel you're monitoring. The data will be routed to Freshdesk immediately, creating a new ticket with the map and any information you need to react efficiently.
Note: You'll need to have an email submitted through the form for a ticket to be created, or insert a Filter to handle these blanks.
How this Thundermaps-Freshdesk integration works
- A new report is created on ThunderMaps
- Zapier creates a new ticket in Freshdesk