When this happens...
TextItNew Flow Event
Then do this...
FreshdeskCreate Ticket

Mobile messaging bots are a convenient way to capture support requests. They reach your customers where they live: their mobile phones. Whether you're engaging them via SMS, Facebook Messenger, Viber, Telegram or Twitter, you can use this automation to create a Freshdesk ticket each time a customer reaches a flow event in your TextIt customer support flow.

How this TextIt-Freshdesk integration works

  1. A customer reaches a flow event in your TextIt customer support flow.
  2. Zapier creates a ticket in your Freshdesk support domain.

Apps involved

  • TextIt
  • Freshdesk

Why Zapier?

Free

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Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Freshdesk + TextIt and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Contact

Triggers when a new customer is created.

Create Company

Allows you to create a Company entry in Freshdesk.

New Ticket Note

Triggers when a Note is added to a Ticket.

Create Ticket

Create a ticket in Freshdesk for your domain.

New Ticket

Triggers when there is a new ticket is created in Freshdesk.

Create Contact

Allows you to create a User/Customer in Freshdesk for your support domain.

New Flow Event

Triggers when there is a new Flow Event.

Start Flow

Starts one or more contacts in a specified flow, creating a new contact for any unrecognized numbers.

Update Ticket

Triggers when a Ticket is updated.

Add Notes to a Ticket

Add Private or Public notes to a Freshdesk Support Ticket.

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Become a Zapier Integration Partner

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

TextIt provides a way of automating conversational interactions over SMS, messaging bots and phone calls.