Mobile messaging bots are a convenient way to capture support requests. They reach your customers where they live: their mobile phones. Whether you're engaging them via SMS, Facebook Messenger, Viber, Telegram or Twitter, you can use this automation to create a Freshdesk ticket each time a customer reaches a flow event in your TextIt customer support flow.
How this TextIt-Freshdesk integration works
- A customer reaches a flow event in your TextIt customer support flow.
- Zapier creates a ticket in your Freshdesk support domain.
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Triggers when a new customer is created.
Allows you to create a Company entry in Freshdesk.
Triggers when a Note is added to a Ticket.
Create a ticket in Freshdesk for your domain.
Triggers when there is a new ticket is created in Freshdesk.
Allows you to create a User/Customer in Freshdesk for your support domain.
Triggers when there is a new Flow Event.
Starts one or more contacts in a specified flow, creating a new contact for any unrecognized numbers.
Triggers when a Ticket is updated.
Add Private or Public notes to a Freshdesk Support Ticket.