When this happens...
FreshdeskNew Ticket
Then do this...
SpokeFile Request

Interested in Spoke, but the rest of your company works in Freshdesk? To move all requests into Spoke, use this Freshdesk-Spoke integration. Each time a new Freshdesk ticket is created, Zapier will create a request so you can keep everything in Spoke automatically.

Note: the requester in Spoke is the person who sets up the integration and not the requester in Freshdesk. If you would like to pass the requester’s name or email addresses to Spoke, we suggest that you write them in the request body in Spoke.

How this integration works

  1. A new Freshdesk ticket is created
  2. Zapier creates a new request in Spoke

What you need

  • A Freshdesk account
  • A Spoke account on Standard or Plus plan

Why Zapier?


Get started for free—14 day trial of premium features and apps.


No coding required—automate any of 1,500+ apps in minutes.


Enterprise-level security—connect mission-critical apps.

It's easy to connect Freshdesk + Spoke and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Contact

Triggers when a new customer is created.

Create Company

Allows you to create a Company entry in Freshdesk.

New Ticket Note

Triggers when a Note is added to a Ticket.

Create Ticket

Create a ticket in Freshdesk for your domain.

New Ticket

Triggers when there is a new ticket is created in Freshdesk.

Create Contact

Allows you to create a User/Customer in Freshdesk for your support domain.

Update Ticket

Triggers when a Ticket is updated.

Create Resource

Creates a new text resource in the knowledge base.

Update Contact

Triggers when a user is updated.

Invite User

Invites a new user to your organization (may affect your Spoke bill).

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Become a Zapier Integration Partner

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Spoke is a simpler, smarter way to manage workplace requests.

See Spoke Integrations