Freshdesk
When this happens...
FreshdeskUpdate Ticket
Then do this...
SMS by ZapierSend SMS (Legacy)

Looking for a way to send Freshdesk ticketing updates without needing yet another app on your device? Activate this Freshdesk-SMS integration and Zapier's native SMS service will automatically send a message for any new Freshdesk ticket you receive.

How It Works

  1. A new ticket is added to Freshdesk
  2. Zapier automatically sends an SMS message

What You Need

  • Freshdesk account

Why Zapier?

Free

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Easy

No coding required—automate any of 1,500+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Freshdesk + SMS by Zapier and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Contact

Triggers when a new customer is created.

Create Company

Allows you to create a Company entry in Freshdesk.

New Ticket Note

Triggers when a Note is added to a Ticket.

Create Ticket

Create a ticket in Freshdesk for your domain.

New Ticket

Triggers when there is a new ticket is created in Freshdesk.

Create Contact

Allows you to create a User/Customer in Freshdesk for your support domain.

Update Ticket

Triggers when a Ticket is updated.

Send SMS

Send an SMS to a number. Notice that a successful action means that the SMS has been queued, not delivered.

Update Contact

Triggers when a user is updated.

Add Notes to a Ticket

Add Private or Public notes to a Freshdesk Support Ticket.

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Become a Zapier Integration Partner

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

What is SMS by Zapier?

Built-In

Using our built-in number, you can send a limited number of SMS / text messages or even make calls. This is great for reminders!

See SMS Integrations