When this happens...
FreshdeskUpdate Ticket
Then do this...
SMS by ZapierSend SMS (Legacy)

Looking for a way to send Freshdesk ticketing updates without needing yet another app on your device? Activate this Freshdesk-SMS integration and Zapier's native SMS service will automatically send a message for any new Freshdesk ticket you receive.

How It Works

  1. A new ticket is added to Freshdesk
  2. Zapier automatically sends an SMS message

What You Need

  • Freshdesk account

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Freshdesk + SMS by Zapier and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
Freshdesk
New Contact

Triggers when a new customer is created.

Freshdesk
Create Company

Allows you to create a Company entry in Freshdesk.

Freshdesk
New Ticket Note

Triggers when a Note is added to a Ticket.

Freshdesk
Create Ticket

Create a ticket in Freshdesk for your domain.

Freshdesk
New Ticket

Triggers when there is a new ticket is created in Freshdesk.

Freshdesk
Create Contact

Allows you to create a User/Customer in Freshdesk for your support domain.

Freshdesk
Update Ticket

Triggers when a Ticket is updated.

SMS by Zapier
Send SMS

Send an SMS to a number. Notice that a successful action means that the SMS has been queued, not delivered.

Freshdesk
Update Contact

Triggers when a user is updated.

Freshdesk
Add Notes to a Ticket

Add Private or Public notes to a Freshdesk Support Ticket.

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Become a Zapier Integration Partner

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Using our built-in number, you can send a limited number of SMS / text messages or even make calls. This is great for reminders!