When this happens...
FreshdeskNew Ticket
Then do this...
RedmineCreate Issue

If you use Freshdesk as your outward facing tool with Redmine for your development, you know that maintaining data parity between the two can be a time-consuming activity. This Freshdesk Redmine integration can help by automatically creating Redmine issues whenever a new ticket is received in Freshdesk. Set it up and you can rely on automatic updates from then on.

How It Works

  1. A new Freshdesk issue is created
  2. Zapier automation creates Redmine issue

What You Need

  • Freshdesk account
  • Redmine account

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Freshdesk + Redmine and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
Freshdesk
New Contact

Triggers when a new customer is created.

Freshdesk
Create Company

Allows you to create a Company entry in Freshdesk.

Freshdesk
New Ticket Note

Triggers when a Note is added to a Ticket.

Freshdesk
Create Ticket

Create a ticket in Freshdesk for your domain.

Freshdesk
New Ticket

Triggers when there is a new ticket is created in Freshdesk.

Freshdesk
Create Contact

Allows you to create a User/Customer in Freshdesk for your support domain.

Redmine
New Project

Triggers when you add a new project.

Redmine
Create Project

Create a new project.

Redmine
New Tracker

Triggers when you add a new tracker.

Redmine
Create Time Entry

Create a new time entry.

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Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Redmine is a flexible project management web application built with Ruby on Rails.