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Create Freshdesk tickets from feedback

  1. When this happensStep 1: Feedback Submitted or Updated

  2. Then do thisStep 2: Create Ticket

Need to route your customer feedback into Freshdesk? Set up this Zap and it'll watch for you, automatically creating a ticket on Freshdesk whenever feedback is submitted or update, including all the details you need to react quickly and effectively.

How It Works

  1. Feedback is added or updated on
  2. Zapier automatically creates a ticket on Freshdesk

What You Need

  • account
  • Freshdesk account
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Connect Freshdesk + in Minutes

It's easy to connect Freshdesk + and requires absolutely zero coding experience—the only limit is your own imagination.

All Triggers & Actions

InstantNew Ticket

Triggers when there is a new ticket is created in Freshdesk.

InstantNew Ticket Note

Triggers when a Note is added to a Ticket.

InstantUpdate Contact

Triggers when a user is updated.

InstantFeedback Submitted or Updated

Triggers when a contact has submitted a score and/or left a comment.

InstantNPS Score Changed

Whenever the NPS score for any campaign changes.

InstantNew Contact

Triggers when a new customer is created.

InstantUpdate Ticket

Triggers when a Ticket is updated.

InstantContact Unsubscribed

Triggers when a surveyed contact has unsubscribed from email.

InstantFeedback Deleted

Triggers when a member deletes feedback from a campaign (via the responses view).