When this happens...
Promoter.ioFeedback Submitted or Updated
Then do this...
FreshdeskCreate Ticket

Need to route your customer feedback into Freshdesk? Set up this Zap and it'll watch Promoter.io for you, automatically creating a ticket on Freshdesk whenever Promoter.io feedback is submitted or update, including all the details you need to react quickly and effectively.

How It Works

  1. Feedback is added or updated on Promoter.io
  2. Zapier automatically creates a ticket on Freshdesk

What You Need

  • Promoter.io account
  • Freshdesk account

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Freshdesk + Promoter.io and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Contact

Triggers when a new customer is created.

Create Company

Allows you to create a Company entry in Freshdesk.

New Ticket Note

Triggers when a Note is added to a Ticket.

Create Ticket

Create a ticket in Freshdesk for your domain.

New Ticket

Triggers when there is a new ticket is created in Freshdesk.

Create Contact

Allows you to create a User/Customer in Freshdesk for your support domain.

NPS Score Changed

Whenever the NPS score for any campaign changes.

Survey a Contact

Deliver a Promoter.io survey to a contact you specify. Any contact you survey will also be added to your contact list and add all custom attributes you send. You can set a delivery delay in your campaign settings inside Promoter.io if you would prefer the contact to not receive a survey instantly.

Contact Unsubscribed

Triggers when a surveyed contact has unsubscribed from email.

Tag a Feedback

Adds a tag to a feedback.

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Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Promoter.io is the easiest and most effective way to measure and track customer loyalty using the Net Promoter System®.