When this happens...
FreshdeskNew Ticket
Then do this...
PipedriveCreate Note

The conversations you have with your customers through your helpdesk provide enlightening context for your continued relationship. Save yourself the effort of copying them over by automating the process with Zapier: After you've configured this integration, it will trigger whenever a new ticket is received on Freshdesk, a note will be attached to the appropriate person on Pipedrive with the message so you always know their complete history.

How this Freshdesk-Pipedrive integration works

  1. A new ticket is received on Freshdesk
  2. Zapier adds a new note to Pipedrive

Apps involved

  • Freshdesk
  • Pipedrive

Why Zapier?


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It's easy to connect Freshdesk + Pipedrive and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Contact

Triggers when a new customer is created.

Create Company

Allows you to create a Company entry in Freshdesk.

New Ticket Note

Triggers when a Note is added to a Ticket.

Create Ticket

Create a ticket in Freshdesk for your domain.

New Ticket

Triggers when there is a new ticket is created in Freshdesk.

Create Contact

Allows you to create a User/Customer in Freshdesk for your support domain.

New Deal

Triggers when a new deal is created.

Create Person

Creates a new person.

Updated Deal

Triggers when an existing deal is updated.

Create Deal

Creates a new deal.

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Become a Zapier Integration Partner

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Pipedrive is sales pipeline and CRM software for deal makers. Get super-organized. Close deals in less time. iOS and Android apps let you take your pipeline with you anywhere.

See Pipedrive Integrations