Add new Freshdesk tickets to Pipedrive as notes

The conversations you have with your customers through your helpdesk provide enlightening context for your continued relationship. Save yourself the effort of copying them over by automating the process with Zapier: After you've configured this integration, it will trigger whenever a new ticket is received on Freshdesk, a note will be attached to the appropriate person on Pipedrive with the message so you always know their complete history.

How this Freshdesk-Pipedrive integration works

  1. A new ticket is received on Freshdesk
  2. Zapier adds a new note to Pipedrive

Apps involved

  • Freshdesk
  • Pipedrive
Add new Freshdesk tickets to Pipedrive as notes
Freshdesk integration logo

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Pipedrive integration logo

Pipedrive is sales pipeline and CRM software for deal makers. Get super-organized. Close deals in less time. iOS and Android apps let you take your pipeline with you anywhere.

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