When this happens...
FreshdeskUpdate Ticket
Then do this...
Kanban ToolCreate Card

Want to make sure you can track every step of a Freshdesk issue on Kanban Tool? This Freshdesk Kanban Tool integration between the two can take care of that completely once you set it up: every ticket that gets updated on Freshdesk will have its data sent to Kanban Tool, where a new card will be created. Count on this automation to keep you apprised of every change in your customer tickets, all the way through to total satisfaction.

How It Works

  1. A new ticket is updated on Freshdesk
  2. Zapier automatically adds a card to Kanban Tool

What You Need

  • Freshdesk account
  • Kanban Tools account

Why Zapier?


Get started for free—14 day trial of premium features and apps.


No coding required—automate any of 1,500+ apps in minutes.


Enterprise-level security—connect mission-critical apps.

It's easy to connect Freshdesk + Kanban Tool and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Contact

Triggers when a new customer is created.

Create Company

Allows you to create a Company entry in Freshdesk.

New Ticket Note

Triggers when a Note is added to a Ticket.

Create Ticket

Create a ticket in Freshdesk for your domain.

New Ticket

Triggers when there is a new ticket is created in Freshdesk.

Create Contact

Allows you to create a User/Customer in Freshdesk for your support domain.

New Card

Triggers when a new card is added.

Create Card

Adds card to Kanbantool from another your service

Update Ticket

Triggers when a Ticket is updated.

Add Notes to a Ticket

Add Private or Public notes to a Freshdesk Support Ticket.

Use our free platform to build a single Zapier integration and instantly connect your app with 1,500+ others.

Become a Zapier Integration Partner

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Kanban Tool is a smart visual project management application with real-time collaboration that allows teams to get work done faster. Kanban Tool helps companies visualize workflow, analyze and improve business processes and reduce waste.

See Kanban Tool Integrations