Freshdesk
When this happens...
FreshdeskNew Ticket
Then do this...
HipChatSend Message

Having trouble managing your ticketing pipeline in Freshdesk? Set up this Freshdesk-HipChat integration and a new message will be sent to the HipChat room of your choosing for every new ticket you receive in Freshdesk, letting everyone know what's going on.

How It Works

  1. A new ticket is added to Freshdesk
  2. Zapier automatically sends HipChat message

What You Need

  • Freshdesk account
  • HipChat account

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Freshdesk + HipChat and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Contact

Triggers when a new customer is created.

Create Company

Allows you to create a Company entry in Freshdesk.

New Ticket Note

Triggers when a Note is added to a Ticket.

Create Ticket

Create a ticket in Freshdesk for your domain.

New Ticket

Triggers when there is a new ticket is created in Freshdesk.

Create Contact

Allows you to create a User/Customer in Freshdesk for your support domain.

New Message

Triggers when a new message is added to a HipChat room.

Send Message

Send a new chat message to a room.

Update Ticket

Triggers when a Ticket is updated.

Update Room Topic

Changes the topic of a HipChat room.

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Become a Zapier Integration Partner

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HipChat is hosted group chat and video chat built for teams. Supercharge real-time collaboration with persistent chat rooms, file sharing, and screen sharing.

See HipChat Integrations