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Freshdesk + Google My Business

Create Freshdesk tickets from new Google My Business reviews

Public reviews can make or break a business. That's why you need to know when a review gets posted on Google. This integration can help. It turns Google My Business reviews into Freshdesk tickets. So next time you get a review on Google, that review will turn into a ticket your customer support team can handle.

Public reviews can make or break a business. That's why you need to know when a review gets posted on Google. This integration can help. It turns Google My Business reviews into Freshdesk tickets. So next time you get a review on Google, that review will turn into a ticket your customer support team can handle.

  1. When this happens...
    Google My BusinessGoogle My Business
    New Review

    Triggers when a new review is submitted for a specified location.

    TriggerScheduled
  2. automatically do this!
    FreshdeskFreshdesk
    Create Ticket

    Create a ticket in Freshdesk for your domain.

    ActionWrite
Try this template

Supported triggers and actions

What does this mean?
freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

  • Customer Support

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google-my-business logo
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About Google My Business

Google My Business launched as a way of giving business owners more control of what shows in the search results when someone searches a given business name.
Learn more

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