When this happens...
FreshdeskNew Ticket
Then do this...
GmailSend Email

If you need to notify non-Freshdesk users of new tickets, or prefer to receive email notifications about them, this Freshdesk Gmail integration is for you. Once it's active, a new email will be sent through Gmail for any new tickets received through Freshdesk.

How It Works

  1. A new ticket is added to Freshdesk
  2. Zapier automation sends an email via Gmail to the specified recipient(s)

What You Need

  • Freshdesk account
  • Gmail account

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Freshdesk + Gmail and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
Freshdesk
New Contact

Triggers when a new customer is created.

Freshdesk
Create Company

Allows you to create a Company entry in Freshdesk.

Freshdesk
New Ticket Note

Triggers when a Note is added to a Ticket.

Freshdesk
Create Ticket

Create a ticket in Freshdesk for your domain.

Freshdesk
New Ticket

Triggers when there is a new ticket is created in Freshdesk.

Freshdesk
Create Contact

Allows you to create a User/Customer in Freshdesk for your support domain.

Gmail
New Email Matching Search

Triggers when you receive a new email that matches a search string you provide.

Gmail
Create Draft

Create (but do not send) a new email message.

Gmail
New Labeled Email

Triggers when you receive a new email and label it within two days.

Gmail
Send Email

Create and send a new email message.

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Become a Zapier Integration Partner

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

One of the most popular email services, Gmail keeps track of all your emails with treaded conversations, tags, and Google-powered search to locate find any message you need.