Freshdesk + FireText Integrations
How to connect Freshdesk + FireText
Zapier lets you send info between Freshdesk and FireText automatically—no code required.
Popular Freshdesk + FireText workflows
Create Freshdesk tickets for newly received FireText messages
Create Freshdesk tickets for newly received FireText messagesCreate new support tickets on Freshdesk when new SMS are received on FireText number
Create new support tickets on Freshdesk when new SMS are received on FireText number
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New TicketTriggers when there is a new ticket is created in Freshdesk.Trigger- New ContactTriggers when a new customer is created.Trigger
- New Ticket NoteTriggers when a Note is added to a Ticket.Trigger
- Update TicketTriggers when a Ticket is updated.Trigger
- Update ContactTriggers when a user is updated.Trigger
- Add Notes to a TicketAdd Private or Public notes to a Freshdesk Support Ticket.Action
- Create CompanyAllows you to create a Company entry in Freshdesk.Action
- Create ForumCreates a Forum under a Category.Action
- Freshdesk
Creates a Forum Category.
Scheduled
Action
- Freshdesk
Create a new Forum Topic on Freshdesk Forums.
Scheduled
Action
- Freshdesk
Create a ticket in Freshdesk for your domain.
Scheduled
Action
- Freshdesk
Allows you to create a User/Customer in Freshdesk for your support domain.
Scheduled
Action
- Freshdesk
Finds an existing customer or a potential customer that has raised a ticket.
Scheduled
Action
- Freshdesk
Find a ticket by ID.
Scheduled
Action
- FireText
Triggers when a new SMS message is received on your FireText number / keyword.
Instant
Trigger
- FireText
Adds a new contact to your FireText account.
Scheduled
Action
- FireText
Schedule a SMS message from your FireText account.
Scheduled
Action
- FireText
Send a SMS message from your FireText account.
Scheduled
Action
How Freshdesk + FireText Integrations Work
- Step 1: Authenticate Freshdesk and FireText.30 seconds
- Step 2: Pick one of the apps as a trigger, which will kick off your automation.15 seconds
- Step 3: Choose a resulting action from the other app.15 seconds
- Step 4: Select the data you want to send from one app to the other.2 minutes
- That’s it! More time to work on other things.
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