Freshdesk + Basecamp 2 Integrations

How to connect Freshdesk + Basecamp 2

Zapier lets you send info between Freshdesk and Basecamp 2 automatically—no code required.

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Popular Freshdesk + Basecamp 2 workflows

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Create new Basecamp 2 todos from new Freshdesk tickets
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Freshdesk + Basecamp 2
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When this happens
Step 1: New Ticket
Then do this
Step 2: Create Todo
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Create new Basecamp 2 todos from new Freshdesk tickets
Create new Basecamp 2 todos from new Freshdesk tickets
Freshdesk + Basecamp 2

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Supported triggers and actions

What does this mean?

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
New Contact
Triggers when a new customer is created.
Trigger
Instant
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Update Contact
Triggers when a user is updated.
Trigger
Instant
Add Notes to a Ticket
Add Private or Public notes to a Freshdesk Support Ticket.
Action
Write
Create Company
Allows you to create a Company entry in Freshdesk.
Action
Write
Create Forum
Creates a Forum under a Category.
Action
Write
Freshdesk
Creates a Forum Category.
Scheduled
Action
Freshdesk
Create a new Forum Topic on Freshdesk Forums.
Scheduled
Action
Freshdesk
Create a ticket in Freshdesk for your domain.
Scheduled
Action
Freshdesk
Allows you to create a User/Customer in Freshdesk for your support domain.
Scheduled
Action
Freshdesk
Finds an existing customer or a potential customer that has raised a ticket.
Scheduled
Action
Freshdesk
Find a ticket by ID.
Scheduled
Action
Basecamp 2
Triggers when a new account is available in Basecamp.
Scheduled
Trigger
Basecamp 2
Triggers when a new file is added to a project.
Scheduled
Trigger
Basecamp 2
Triggers when a new calendar is added to Basecamp.
Scheduled
Trigger
Basecamp 2
Triggers when a new event is added to a calendar.
Scheduled
Trigger
Basecamp 2
Triggers when a new event is added to a project.
Scheduled
Trigger
Basecamp 2
Triggers when a new text document is added to a project.
Scheduled
Trigger
Basecamp 2
Triggers when something happens inside of Basecamp. This trigger will give you a brief overview of the event that happened.
Scheduled
Trigger
Basecamp 2
Triggers when anything across any project happens. Use a filter step with this!
Scheduled
Trigger
Basecamp 2
Triggers when a new person is available in the account.
Scheduled
Trigger
Basecamp 2
Triggers when a new project is created.
Scheduled
Trigger
Basecamp 2
Triggers when a new project template is created.
Scheduled
Trigger
Basecamp 2
Triggers when a new todo is added to a todo list.
Scheduled
Trigger
Basecamp 2
Triggers when a new todo list is added.
Scheduled
Trigger
Basecamp 2
Triggers when a new topic is added (A new message is a topic, and the first comment on Calendar Events, Uploads, and Todos are topics).
Scheduled
Trigger
Basecamp 2
Creates a new calendar event on a specific calendar.
Scheduled
Action
Basecamp 2
Creates a new calendar event on a specific project.
Scheduled
Action
Basecamp 2
Create a brand new version tracked document.
Scheduled
Action
Basecamp 2
Give a user access to a project.
Scheduled
Action
Basecamp 2
Creates a new message.
Scheduled
Action
Basecamp 2
Creates a brand new text file from plain text content you specify.
Scheduled
Action
Basecamp 2
Creates a project.
Scheduled
Action
Basecamp 2
Creates a project from your template of choice.
Scheduled
Action
Basecamp 2
Creates a new todo item.
Scheduled
Action
Basecamp 2
Creates a new todo list.
Scheduled
Action
Basecamp 2
Copy an already-existing file from the trigger service.
Scheduled
Action

How Freshdesk + Basecamp 2 Integrations Work

Step 1: Authenticate Freshdesk and Basecamp 2.
30 seconds
Step 2: Pick one of the apps as a trigger, which will kick off your automation.
15 seconds
Step 3: Choose a resulting action from the other app.
15 seconds
Step 4: Select the data you want to send from one app to the other.
2 minutes
That’s it! More time to work on other things.

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Connect Freshdesk + Basecamp 2

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About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.