FireText
When this happens...
FireTextNew Message
Then do this...
ZendeskCreate Ticket

Let customers send support tickets straight into Zendesk by SMS. This is perfect for allowing your customers to create tickets easily on-the-go!

How It Works

  1. FireText keeps an eye on inbound SMS messages
  2. A Zendesk ticket is created when a SMS query is received

What You Need

  • Zendesk account
  • FireText account

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,500+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect FireText + Zendesk and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Message

Triggers when a new SMS message is received on your FireText number / keyword.

Attach File to Ticket

Attach a file to an existing ticket.

New User

Triggers when a new user is created.

Create User

Create a new user.

New Ticket

Triggers when a new ticket is added to a view.

Create Ticket

Create a new ticket.

New Group

Triggers when a new group is created.

Create Organization

Create a new organization.

New Forum

Triggers when a new forum is added.

Send Message

Send a SMS message from your FireText account.

Use our free platform to build a single Zapier integration and instantly connect your app with 1,500+ others.

Become a Zapier Integration Partner

FireText makes effective SMS marketing easy indeed - whether you're brand new to text message marketing or a seasoned hand.

Learn More

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

See Zendesk Integrations