FireText + Freshdesk
Create new support tickets on Freshdesk when new SMS are received on FireText number
Let customers reach you with support tickets by SMS and manage them within your existing Freshdesk dashboard. Set up a FireText SMS number and use this integration to receive support tickets via SMS.
Let customers reach you with support tickets by SMS and manage them within your existing Freshdesk dashboard. Set up a FireText SMS number and use this integration to receive support tickets via SMS.
- When this happens...New Message
Triggers when a new SMS message is received on your FireText number / keyword.
- automatically do this!Create Ticket
Create a ticket in Freshdesk for your domain.
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About FireText
FireText makes effective SMS marketing easy indeed - whether you're brand new to text message marketing or a seasoned hand.
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About Freshdesk
Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
