Improve the success rate and outcome of support requests in your business. Send SMS notifications to specified users whenever a new support request is raised. Use this Zendesk and Esendex integration to help staff and managers track the lifecycle of support tickets from creation and ensure that requests for support are picked up and actioned within a reasonable amount of time.
How this Zendesk-Esendex integration works
- A new support ticket is created in Zendesk
- Zapier triggers an SMS notification via Esendex to a chosen recipient about the support request
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Triggers when a new user is created.
Sends an SMS after a specified delay.
Triggers when a new ticket is added to a view.
Sends an SMS.
Triggers when a new group is created.
Attach a file to an existing ticket.
Triggers when a new forum is added.
Create a new user.
Triggers when a new topic in a forum is added.
Create a new ticket.