When this happens...
ZendeskNew Ticket
Then do this...
EsendexSend SMS

Improve the success rate and outcome of support requests in your business. Send SMS notifications to specified users whenever a new support request is raised. Use this Zendesk and Esendex integration to help staff and managers track the lifecycle of support tickets from creation and ensure that requests for support are picked up and actioned within a reasonable amount of time.

How this Zendesk-Esendex integration works

  1. A new support ticket is created in Zendesk
  2. Zapier triggers an SMS notification via Esendex to a chosen recipient about the support request

Apps involved

  • Zendesk
  • Esendex

Why Zapier?


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It's easy to connect Esendex + Zendesk and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New User

Triggers when a new user is created.

Send Scheduled SMS

Sends an SMS after a specified delay.

New Ticket

Triggers when a new ticket is added to a view.

Send SMS

Sends an SMS.

New Group

Triggers when a new group is created.

Attach File to Ticket

Attach a file to an existing ticket.

New Forum

Triggers when a new forum is added.

Create User

Create a new user.

New Topic in Forum

Triggers when a new topic in a forum is added.

Create Ticket

Create a new ticket.

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Become a Zapier Integration Partner

Esendex offer reliable SMS, Web and Voice tools for secure business communication.

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

See Zendesk Integrations