Email Parser
When this happens...
Email Parser by ZapierNew Email
Then do this...
Help ScoutCreate Conversation From Customer

Handle your customer's concerns immediately by creating new conversations from customers in Help Scout from parsed emails. Set it up, and the email parser will extract information from the emails you forward to it, and create new conversations from customers in Help Scout. It's a simple way to pull data out of your hand-made forms on your website, and turn them into customer interaction. Zapier can list their original message to you as a Help Scout conversation, giving you a seamless way to go through your form and email contacts together.

How It Works

  1. Zapier email parser extracts data from email
  2. Zapier creates a new conversation from customer in Help Scout

What You Need

  • Zapier account
  • Help Scout account

Why Zapier?


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It's easy to connect Email Parser by Zapier + Help Scout and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Email

Triggers when a mailbox gets a new email. Don't forget to set up your parser mailboxes at

Create Conversation

Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

New Customer

Triggers when a new customer is added.

Create Customer

Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).

New Assigned Conversation

Triggers when a conversation is assigned to a specified user. By default, only conversation with active status are considered but you can change the status using of of the fields.

Add Note

Adds a note to existing conversation.

New Conversation

Triggers when a new conversation is created.

Send Reply

Replies to a conversation. Please note that this will send actual email to the customer unless draft flag is used.

New Mailbox

Triggers when a new mailbox is added.

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About Email Parser by Zapier


Send emails to your custom "" address and extract any data! Visit for more information!

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

See Help Scout Integrations