When this happens...
Webhooks by ZapierCatch Hook
Then do this...
DeskCreate Case (Legacy)

Looking for a way to save some time with your webhook-posting support pipeline? This automation uses Zapier's native webhook implementation to allow you to post data to a specific webhook URL from anywhere, and with each new post create a new case on Desk. Rest assured that your Desk workflow will be populated and updated as fast as new requests come in, enabling you to stay focused and productive.

How It Works

  1. New data is posted to a webhook URL
  2. Zapier automation adds a new case on Desk

What You Need

  • Desk account

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Desk + Webhooks by Zapier and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Customer

Triggers when you add a new customer.

Create Customer

Create a new customer.

New Case

Triggers when you add a new case.

Create Case

Create a new case. Inside Desk, it will be treated like an "Email Case".

Retrieve Poll

Poll a URL and look for new entries.

PUT

Fire off a single PUT request as a form or JSON.

Catch Hook

Wait for a new POST, PUT, or GET to a Zapier URL.

POST

Fire off a single POST request as a form or JSON.

New Group

Triggers when you add a new group.

Custom Request

Fire off a custom request by providing raw details. Very flexible but unforgiving.

Use our free platform to build a single Zapier integration and instantly connect your app with 1,000+ others.

Become a Zapier Integration Partner

Desk is the new version of Assistly under the flagship Salesforce brand. Desk is an all-in-one customer service tool allowing you to keep track of your customers across multiple channels including email, Twitter, Facebook, phone, and chat. Desk also makes it really easy to create knowledge bases about your products and services so customers can support themselves.

Webhooks simply POST data (or JSON) to a specific URL every time we see something new. Webhooks can also accept data (or JSON) to kick off a workflow in Zapier.