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Send Twist messages for new Desk cases

  1. When this happensStep 1: New Case

  2. Then do thisStep 2: Post Message

Help your team stay in touch with customer support cases without drawing them away from their central team communication tool. Use this Zap to automatically send messages in Twist whenever new cases are created in Desk. Instead of switching between a variety of tools all day, your teammates can stay focused and stay in the loop with customer support issues.

How this Zendesk-Twist integration works

  1. A new ticket is created in Zendesk
  2. Zapier creates a message in Twist

Apps involved

  • Zendesk
  • Twist
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Connect Desk + Twist in Minutes

It's easy to connect Desk + Twist and requires absolutely zero coding experience—the only limit is your own imagination.

All Triggers & Actions

New Case

Triggers when you add a new case.

New Group

Triggers when you add a new group.

InstantNew Comment Posted in Thread

Triggers when a new comment is added in a thread.

InstantNew Thread Added to Channel

Triggers when a new thread is added to a channel.

New Customer

Triggers when you add a new customer.

New User

Triggers when you add a new user.

InstantNew Message Posted in Conversation

Triggers when a new message is added anywhere inside a conversation.