Help your team stay in touch with customer support cases without drawing them away from their central team communication tool. Use this Zap to automatically send messages in Twist whenever new cases are created in Desk. Instead of switching between a variety of tools all day, your teammates can stay focused and stay in the loop with customer support issues.
How this Zendesk-Twist integration works
- A new ticket is created in Zendesk
- Zapier creates a message in Twist
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Triggers when you add a new customer.
Create a new customer.
Triggers when you add a new case.
Create a new case. Inside Desk, it will be treated like an "Email Case".
Triggers when a new thread is added to a channel.
Post a comment to a thread you choose.
Triggers when a new comment is added in a thread.
Post a message to a conversation you choose.
Triggers when a new message is added anywhere inside a conversation.
Post a thread to a channel you choose.