Desk
When this happens...
DeskNew Case
Then do this...
TwistPost Message

Help your team stay in touch with customer support cases without drawing them away from their central team communication tool. Use this Zap to automatically send messages in Twist whenever new cases are created in Desk. Instead of switching between a variety of tools all day, your teammates can stay focused and stay in the loop with customer support issues.

How this Zendesk-Twist integration works

  1. A new ticket is created in Zendesk
  2. Zapier creates a message in Twist

Apps involved

  • Zendesk
  • Twist

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,500+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Desk + Twist and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Customer

Triggers when you add a new customer.

Create Customer

Create a new customer.

New Case

Triggers when you add a new case.

Create Case

Create a new case. Inside Desk, it will be treated like an "Email Case".

New Thread Added to Channel

Triggers when a new thread is added to a channel.

Post Comment

Post a comment to a thread you choose.

New Comment Posted in Thread

Triggers when a new comment is added in a thread.

Post Message

Post a message to a conversation you choose.

New Message Posted in Conversation

Triggers when a new message is added anywhere inside a conversation.

Post Thread

Post a thread to a channel you choose.

Use our free platform to build a single Zapier integration and instantly connect your app with 1,500+ others.

Become a Zapier Integration Partner

Desk is the new version of Assistly under the flagship Salesforce brand. Desk is an all-in-one customer service tool allowing you to keep track of your customers across multiple channels including email, Twitter, Facebook, phone, and chat. Desk also makes it really easy to create knowledge bases about your products and services so customers can support themselves.

Learn More

Twist keeps your conversations on-topic and in one place. For teams who want to make work calmer, more organized, and more productive.

See Twist Integrations