When this happens...
DeskNew Case
Then do this...
SmartsheetAdd Row to Sheet

Need a way to archive your Desk cases, or view/manipulate them in bulk? Then this Desk Smartsheet integration should be right up your alley. After the guided setup process, all new cases matching your specified criteria on Desk will add a new row to your Smartsheet, reliably and automatically.

How It Works

  1. A new case is added to Desk
  2. Zapier automation adds a new row to a Smartsheet

What You Need

  • Desk account
  • Smartsheet account

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Desk + Smartsheet and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Customer

Triggers when you add a new customer.

Create Customer

Create a new customer.

New Case

Triggers when you add a new case.

Create Case

Create a new case. Inside Desk, it will be treated like an "Email Case".

Updated Row

Triggers when a row is updated.

Add Row to Sheet

Add a row to a sheet.

New Row

Triggers when a new row is added.

Send Sheet

Send a sheet via email (as PDF or Excel).

New Group

Triggers when you add a new group.

Share Sheet

Share a sheet.

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Become a Zapier Integration Partner

Desk is the new version of Assistly under the flagship Salesforce brand. Desk is an all-in-one customer service tool allowing you to keep track of your customers across multiple channels including email, Twitter, Facebook, phone, and chat. Desk also makes it really easy to create knowledge bases about your products and services so customers can support themselves.

Smartsheet is an intuitive online project management tool enabling teams to increase productivity using cloud, collaboration, and mobile technologies.