Create Desk cases from new RSS feed items

RSS can be put to many innovative uses, one of which being customer support. If you're trying to find the best way to respond to those requests coming in via RSS, try this RSS integration with Desk. Once it's set up, a new Desk case will be created for every new item coming in to your RSS feed.

How It Works

  1. A new item is added to an RSS feed
  2. Zapier automation adds a new case on Desk

What You Need

  • RSS feed
  • Desk account
Create Desk cases from new RSS feed items
RSS by Zapier integration logo

RSS (really simple syndication) is pretty much the industry standard for feed readers. You'll find RSS feeds in almost every app imaginable.

Desk integration logo

Desk is the new version of Assistly under the flagship Salesforce brand.

Desk is an all-in-one customer service tool allowing you to keep track of your customers across multiple channels including email, Twitter, Facebook, phone, and chat. Desk also makes it really easy to create knowledge bases about your products and services so customers can support themselves.

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