Send a survey when a Desk case is created

In addition to measuring your relationship NPS with regular surveys, you can now use to capture transactional NPS and customer sentiment after key transactional events, such as a support ticket. This Zap allows you to send a NPS survey immediately after a case created in Desk.

Note: Sending test zaps will actually send surveys to the sample email provided in the test zap.

How It Works

  1. A ticket is created in Desk
  2. Zapier adds that contact to your organization and sends them a survey

What You Need

  • Desk account
  • account
Send a survey when a Desk case is created
Desk integration logo

Desk is the new version of Assistly under the flagship Salesforce brand.

Desk is an all-in-one customer service tool allowing you to keep track of your customers across multiple channels including email, Twitter, Facebook, phone, and chat. Desk also makes it really easy to create knowledge bases about your products and services so customers can support themselves. integration logo is the easiest and most effective way to measure and track customer loyalty using the Net Promoter System®.

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