In addition to measuring your relationship NPS with regular surveys, you can now use Promoter.io to capture transactional NPS and customer sentiment after key transactional events, such as a support ticket. This Zap allows you to send a Promoter.io NPS survey immediately after a case created in Desk.
Note: Sending test zaps will actually send surveys to the sample email provided in the test zap.
How It Works
- A ticket is created in Desk
- Zapier adds that contact to your Promoter.io organization and sends them a survey
What You Need
- Desk account
- Promoter.io account
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Triggers when you add a new customer.
Create a new customer.
Triggers when you add a new case.
Create a new case. Inside Desk, it will be treated like an "Email Case".
Whenever the NPS score for any campaign changes.
Deliver a Promoter.io survey to a contact you specify. Any contact you survey will also be added to your contact list and add all custom attributes you send. You can set a delivery delay in your campaign settings inside Promoter.io if you would prefer the contact to not receive a survey instantly.
Triggers when a surveyed contact has unsubscribed from email.
Adds a tag to a feedback.
Triggers when a contact has submitted a score and/or left a comment.
Add or update a contact in your Promoter.io account. You can also associate a contact to a contact list for usage with a campaign. All custom attributes you send are saved.